Free Books
NEW! The Benefits of Using Mediation
When Involved in Workplace Disputes
Mediation and facilitated conflict resolution can work spectacularly well. People resolve problems, let go their sense of grievance, and mend broken relationships. People find answers to at least some of their concerns and walk away emotionally relieved, with an agreement they are committed to and will uphold.
If you are ready to resolve your dispute and move forward I can help.
Practical Interviewing (New 3rd edition!)
Interviewing is a Communication Process
It is unlikely that we could manage or supervise without using interviews. The purpose of any interview is to obtain valid information to make informed decisions. The updated and expanded Practical Interviewing (3rd edition) covers the following categories on interviews:
- Hiring and Selection
- Performance Coaching & Improvement
- Career Counseling
- Discipline
- Termination
- Problem Solving
- Grievance & Employee Complaint Handling
- Program Evaluation & Information Gathering