Books
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Leading Total Quality: Management's Role in Aligning Leadership and Total Quality Practices by Orlando E. Blake, Ph.D. Available online at www.booklocker.com; www.amazon.com or at your local bookstore. |
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Investigations At Work: The Art of Fact Finding and Investigating Employee Complaints (2nd edition) ($47, contact oeb@blake-group.com to order) |
Leading the Total Quality Mission: Aligning principles, practices and management
Good intentions and noble goals aren’t enough. TQ and CI are just words unless you know how to live by them. You must align capability, leadership, total quality practices, and commitment… and that is what these books are all about!
$9.95; Click Here to Order
Leading Continuous Improvement: Building capability and creating commitment, Volume 2
Why are some companies so successful at developing and implementing Total Quality and Continuous vImprovement? How can you make Total Quality (TQ) and Continuous Improvement (CI) programs successful?
$9.95; Click Here to Order (bottom of page)
POWW! Mediation and Facilitation for HR Professionals
Managing conflict in modern organizations is a fact of life for HR professionals. They are called on to mediate and facilitate internal disputes constantly. Written by an accomplished Human Resources practitioner and mediator this book is for new as well as seasoned HR practitioners.
POWW! provides easy to implement methods, models, and checklists to give you the edge in recognizing and resolving workplace disputes. All of the cases and methods come from real world experiences and confirmed research gleaned from years of practice and studies.
$9.95; Click Here to Order (bottom of page)
POWW! Stop Fighting and Start Talking For Managers
Conflict is a fact. However, conflicts can be managed and resolutions are possible, if you know how to start talking and stop fighting. This book gives you researched techniques proven to move intractable toward mutually acceptable resolutions. POWW! Start Talking & Stop Fighting for mangers includes:
- The three ways to communicate to create turning points in conflict situations
- The SIMPLE approach to uncover needs and interests
- Cases that will help you learn how to apply what you learn
$9.95; Click Here to Order (bottom of page)
Booklets
- Interviewing as a Communication Process (free download)
Twin Plant News Human Resources
- September 2006 - "Leader, Change Thyself"
- August 2003 - "Planning for Conflict"
- July 2003 - "Planning for Conflict"
- June 2003 - "Slash Your Clash Budget"
- May 2003 - "Slash Your Clash Budget"
HR Magazine Interview
Tucson Business Edge Magazine