Publications

Practical Interviewing (2nd edition)
Interviewing is a Communication Process

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It is unlikely that we could manage or supervise without using interviews. The purpose of any interview is to obtain valid information to make informed decisions. Practical Interviewing (2nd edition) covers the following categories on interviews:

• Employment & Selection
• Information Gathering
• Career Counseling
• Performance Evaluation
• Problem Solving
• Counseling & Coaching
• Grievance & Employee Complaints
• Disciplinary
• Termination

Life's Path
Make a Choice that brings you happiness.

by Orlando E. Blake, Ph.D., CPT

Available online at www.booklocker.com.

Ebook (PDF) $15.95
Paperback $29.95 + $3.00 S & H

Click here to read an excerpt!

Leading Total Quality: Management's Role in Aligning Leadership and Total Quality Practices

by Orlando E. Blake, Ph.D.

Available online at www.booklocker.com; www.amazon.com or at your local bookstore.

Investigations At Work: The Art of Fact Finding and Investigating Employee Complaints (2nd edition)

($47, contact oeb@blake-group.com to order)

• View the Table of Contents

Leading the Total Quality Mission, Volume 1: Aligning principles, practices and management

By Orlando Blake, CPT, PhD

Why are some companies so successful at developing and implementing Total Quality and Continuous Improvement?

How can you make Total Quality (TQ) and Continuous Improvement (U) programs successful? Good intentions and noble goals aren't enough. TQ and CI are just words unless you know how to live by them. You must align capability, leadership, total quality practices, and commitment and that is what these books are all about!

$9.95; Click Here to Order (bottom of page)

Leading the Total Quality Mission, Volume 2: Building capability and creating commitment

By Orlando Blake, CPT, PhD

Why are some companies so successful at developing and implementing Total Quality and Continuous Improvement?

How can you make Total Quality (TQ) and Continuous Improvement (U) programs successful? Good intentions and noble goals aren't enough. TQ and CI are just words unless you know how to live by them. You must align capability, leadership, total quality practices, and commitment and that is what these books are all about!

$9.95; Click Here to Order (bottom of page)

POWW! Mediation and Facilitation for HR Professionals

Managing conflict in modern organizations is a fact of life for HR professionals. They are called on to mediate and facilitate internal disputes constantly. Written by an accomplished Human Resources practitioner and mediator this book is for new as well as seasoned HR practitioners.

POWW! provides easy to implement methods, models, and checklists to give you the edge in recognizing and resolving workplace disputes. All of the cases and methods come from real world experiences and confirmed research gleaned from years of practice and studies.

$9.95; Click Here to Order (bottom of page)

POWW! Win-Win Turning Points During Conflict: Stop Fighting and Start Talking For Managers

Conflict is a fact. However, conflicts can be managed and resolutions are possible, if you know how to start talking and stop fighting. This book gives you researched techniques proven to move intractable toward mutually acceptable resolutions. POWW! Start Talking & Stop Fighting for mangers includes:

• The three ways to communicate to create turning points in conflict situations
• The SIMPLE approach to uncover needs and interests
• Cases that will help you learn how to apply what you learn

$9.95; Click Here to Order (bottom of page)